Quick Review – The “Oh Sheet Mask” Company – Updated Nov 24th 2014

Well, beauty aficionados. i found yet another subscription service that i like! My credit card heaves a heavy sigh … I hear him cooing sadly from inside my wallet … Yet, we mustn’t spoil the joy of finding a new service, especially this one because I think I found a gem!

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Oh Sheet Mask is a new company run by a husband & wife team living in the Thai city of Chiang Mai. Patt is the woman who makes the beautiful boxes that the (10 luxury) mask come in, and Phil, her husband takes care of the business side, together they travel, find & test each of the masks that go into their monthly handmade subscription boxes. They have an option to just buy one box, as needed, per month should you choose not to subscribe – and that is what I did. I’ll likely order as I need more masks and as my stay-at-home-mommy budget allows.

One of the first things that stuck out to me about this company was their website. It is extremely welcoming, easy to navigate, beautifully designed, simple and functional. The content on every page is helpful, humorous, light-hearted and engaging. It really feels home-spun but in the best way possible because it still retains a level of professionalism and sophistication. Being married myself, whenever I work with my husband on a project, I truly feel that much of our love and great working relationship shows through the work – and I think Oh Sheet Mask has the same vibe going on. Their site feels happy & joyous and it immediately makes you want to support them and their efforts in bringing quality Asian sheet masks to the masses!

Secondly, their pricing and shipping is on point. There are two options, One being a mask bag (5 masks for 11 dollars) and the subscription box (10 masks for 23) – what makes this a fair price in my mind is their attention to detail, their customer service, the handmade boxes and the fact that they give free worldwide shipping. A little over 2 dollars a mask may seem the pricier option as you can find masks on the market for cheaper – but because of everything else I’ve stated thus far, I personally didn’t feel it was too much to ask. I enjoy the surprise element of the masks being chosen for me, and that they are tried and loved by the owner and operators themselves.

My box arrived mid-month as expected, in great condition with a hand written address. The box comes with a little note citing the individual mask’s list of ingredients. Something I am always looking for because I am interested in what I am putting on my skin, especially when trying something new and from afar. When I emailed the company to inform them I would be writing a review, I instantly received a lovely response from Phil with some personal information about the company.

We’re fairly new to the business side of things so any feedback would be great and help us to improve or add new features that people are looking for, and we want to have a great relationship with our customers, that’s one thing we aim for first and foremost.

I was pretty charmed. In this day and age, I rarely expect a response to some of the things I personally write to, big companies are usually pretty dismal at reaching their customers on a personal basis or even responding to issues in a timely manner, so the fact that Oh Sheet Mask even wrote back, to me, was pretty impressive. I hope that as their company grows they continue to be so dedicated to this aspect of their work.

We don’t want to just be generic and send you the same old stuff because it’s ‘safe’. We want every box to be special, brands you haven’t tried, a wide variety of different masks, stuff you’ll rate without any other influence so you’re really just judging it on quality and effects.

I appreciated Phil & Patt’s candor and lively enthusiasm of their newly launched business and it just added to my positive experience with them through the process of buying one of their boxes. I’ve unpacked my own box and begun to use the masks, and so far, I am happy and having a lot of fun experimenting. For any girl or guy that loves a good long bath, some pampering and of course, sheet masks! I think this subscription service is a great place to start. Check out Oh Sheet Mask here, and you’ll see for yourself that it is true: good things come in small packages!

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This is an unsponsored review of Oh Sheet Mask and I am not affiliated with the company in any way

Hello all. I wanted to update this entry now that a huge controversy has surrounded “Oh Sheet Mask”, its products and its owners and operators.

I had a very early conversation with Phil Miles of Oh Sheet Mask when I emailed the company after purchasing a box of my own, asking to review his box upon arrival. I wanted to post my email and his response to my blog in order to add to the conversation about this company that is currently under hot debate amongst beauty bloggers, and beauty lovers alike. The date of this conversation took place on October 12, 2014 – it seems much has changed since. Please go to Eugenie’s blog to familiarize yourself with the issues that have come to light on this company. Her unboxing is informative, and the reader comments below are extremely illuminating.

I will leave my entry and review of “Oh Sheet Mask” unaltered because I mainly reviewed the company’s website and customer service. However, I have been upset by some comments coming from the company’s owner, in his replies to customers and friends of mine on social media. Hence why I’ve decided to share my information. Though, It is up to you alone, to read, research and come to your own opinion on this company regardless of my opinion or anyone else’s.

October 12th 2014 (unedited)

Hi,

I’ve ordered one single box for the month of October – it has yet to arrive – I am very excited.
I wanted to reach out and ask if it will be all right for me to review your subscription box, online, on my personal beauty blog. I know I haven’t received the box yet, but I am already impressed by a few important features to your company: service, website and your choice to provide free worldwide shipping.

If I have your permission I’d like to review your company and the box. If there is anything you’d like me to include (ex special information about the company/products) please let me know.

Thank you in advance of what is sure to be a great box, and relationship

Kelsey Huyghebaert
Vancouver, Canada

October 15th 2014 (unedited)

Hi Kelsey,

Of course, feel free! We’d love to know what you think.

We’re fairly new to the business side of things so any feedback would be great and help us to improve or add new features that people are looking for, and we want to have a great relationship with our customers, that’s one thing we aim for first and foremost.

The main idea was to show you guys in the West that there are a lot of really great masks in Asia, they just don’t get marketed to you like MBD and The Face Shop etc. Those are not bad masks of course, but they’re kinda generic bargain masks, they fill the 7-11s here, you can even pick them up in dollar stores now over there from what I’ve read on reddit, so they’re really standard, not ‘special’ you know? Also brand blindness affects everyone. I’m sure you’ve read countless positive MDB blog reviews (has there ever been a negative?!) but for instance, a good proportion no doubt received fake masks when buying cheaply online yet they didn’t know any better and gave a glowing review, based on brand, other reviews and not having tried a good selection of high quality masks to compare them to. (Or maybe the fakes were just that good!) Not sure if that makes sense, but one thing we don’t want, is just to be generic and sending you the same old stuff because it’s ‘safe’.

We want every box to be special, brands you haven’t tried, a wide variety of different masks, stuff you’ll rate without any other influence so you’re really just judging it on quality and effects etc..

Of course some people would like to have the usual brands (far better and far cheaper just to buy online though we think) and there might be masks people don’t like but we’d rather have a few misses and the rest hits out of the park than 100% safe first bases. Probably a terrible apology there but we hope you catch our drift!

Sorry I’ve rambled a bit! Basically, sure! Review away!

If you have any questions just let us know!

Phil & Patt @ Oh Sheet Mask.

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